Refund policy
RETURN
If your newly purchased item doesn't fit you or you didn't received the love feedback you hoped for, we give you the choice of return. For that reason, we tried to make the process the easiest way possible for you. The steps are simple and clear:
1. If you missed the form and need a new one just email us at solorclothing@gmail.com
As for your return, we offer you plenty of decisions for each occasion. More specifically your choices are:
1. If you missed the form and need a new one just email us at solorclothing@gmail.com
As for your return, we offer you plenty of decisions for each occasion. More specifically your choices are:
- 100% store credit via personal discount code. You can apply that code on your next order from our e-shop and the amount will be automatically deducted.
- Exchange with another design. Just choose any other available design from our collections and proceed to the exchange. In order to avoid any sold out upon the return arrival we suggest you contact us so to reserve your new pick. In that case just email us at sales@solorclothing.gr or give us a call at +30 6981208161.
2. Then pack it up by using the original received package and return it in a 14-day space from your purchase date. You are free to use any postal service you prefer or you can contact us in order to schedule with Geniki Taxidromiki a pick-up for you.
3. As soon as we receive it we'll proceed to the fulfilment of your request. Once it's completed we’ll send you a confirmation mail to inform you about. Don’t forget to check your junk mail from time to time, as sometimes our emails have the tendency to land in there.
Important Note: Please ensure that all the original tags are attached on the item and the item is clean, including your original order receipt or packing slip.
Delivery Cost
All postage costs must be covered by the customer, unless the garment is faulty.
For Greece customers the return delivery cost moves from 3.00€ to 5.00€ if you use Geniki Taxydromiki service, which we cooperate (you'll have to send the package on our own charge and then we'll deduct the fee from your returning amount).
Note that the order's shipping charge cannot be refunded.
return department e-mail: solorclothing@gmail.com
Our address is:
Solor Clothing
Iroon Politexneiou 27
31100
Lefkada
Greece
+30 6981208161
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